In today’s world of business, customers are more impatient than ever before. As a business owner, this means that you need to be doing everything you can to increase the response time of your company. Technology is here to help in this regard, and there new methods coming out all the time of giving your clients the quick response time they are looking for. With this in mind, let’s take a closer look at the exact ways that you can do this.
Use a Virtual Private Network (VPN)
Using a VPN allows all your employees to have remote, secure access to your internal resources. More and more, the concept of the traditional office is becoming a thing of the past, so making sure that all your team can set up their own virtual office from wherever they are is a good technique to utilise. Increasingly, businesses are taking advantage of instant messaging services on their websites, so this may be something that you are looking into getting yourself.
Capitalise on the Internet of Things (IoT)
The IoT is a term that has been around for awhile now, but its full potential is only just being realised. This essentially involves the connectivity of a wide range of devices including everything from coffee machines and headphones to the components of complicated things. Firms like skyresponse.com are making the most of this in many different fields. The more connected you are, the faster you are going to be able to respond to the needs of your clients.
FAQs and Searchable Databases
Rather than your customers needing to get in contact with a member of your team every single time, FAQs and searchable databases give them the opportunity to find the answers out for themselves. The more advanced you are able to make this kind of system, the easier you make it for clients to find out more information about your business and what you can do for them.
Introduce Connected Phone Systems
Phone systems is another area that is advancing quickly. To start off with, you can connect up your landline and mobiles, also using virtual voicemail systems, so clients can easily get in touch with the person they are looking for. Many companies are looking into getting virtual receptionists or outsourcing their calls entirely so they don’t have to screen nuisance calls themselves.
Email Response Templates
A huge proportion of customer emails are asking about relatively simple questions. So, rather than responding to them all individually, you can instead set up 10-20 templates – many of which can be taken directly from your FAQ page. Ensuring that customers are getting the help that they need without adding extra time to your day is a very useful technique to master in business.
Efficiency is one of the main things you should be striving for in business, and technology is there to give you a helping hand in this regard. These are just a few of the top ways that you can use it to its fullest effect.