Information technology services are a big deal for modern businesses. Glitches can result in downtime, and downtime means lower revenue streams and profits. Because you want to avoid these pitfalls, it is tempting to hire a huge agency with an impressive resume. However, big IT corporations are not always the way to go, especially if you are an SME. For the most part, they don’t know how to handle businesses which aren’t on the same level. Instead, you want to consider finding a local firm and asking for their help, and here’s why.
Thanks to technology, it is a simple task to speak to anyone anywhere in the world. Still, being hundreds of miles apart has its disadvantages. Quite simply, it is hard to react to an issue if they aren’t in the same zip code. So, the next time a bug occurs, it could take hours or days before you see an engineer. This isn’t the case with a local IT support company because they are just around the corner. When you pick up the phone and ask for their help, they will be there in a matter of minutes, not hours. Plus, meeting and talking face to face often beats communicating over the phone.
Due to their reputation, big businesses charge a lot of money for their services. As a small to a medium-sized firm, this is a problem. After all, you don’t have a huge budget to play with, yet a big IT company could take up a considerable chunk. Of course, local IT services are a lot cheaper, which makes them a tempting proposition. But, bosses often fret over the quality and dismiss them as not being qualified enough. Sure, they are companies that aren’t up to scratch, but there are quality ones, too. Your job is to cross check their credentials and research customer feedback.
What makes a big IT firm a bad idea is a lack of flexibility. Quite simply, outsourcers use what they know to succeed. Because they are successful, it is logical that a big firm will repeat the same techniques with regards to your strategy. Some people might think this is a good idea, but it a sure-fire way to fail. Big businesses and small businesses are not the same, so their strategies must differ. A local company will understand how a small business works and can tailor their services.
It Is Simple To Switch
Say a local IT agency isn’t the right fit – what do you lose? The answer is not much because the cost is low and the contract short. After the deal runs out, it is simple to find another partner who will fit the brief. If that is a big corporation, so be it. But, it is better to try out the smaller outfit first as they are not as demanding or costly. Lots of businesses have gotten into bed with big firms and regretted it the morning after.
As you can see, localizing your IT services is the way forward.